Contact

Write to us from the FaucetPay email address your account uses — it is how we know it is you. Messages from any other address get answered last, and never get account details.

What to include

• Your FaucetPay email, exactly as you signed in with.
• What happened, and when — a date and a time if it is about a payout.
• For a payout question: the payout reference, which is shown in your history next to the amount.

What we can do

• Find out where a payout went, and re-credit one that failed.
• Explain a refused claim, or a limit you have hit.
• Close an account, or look at what is held against it.

What we cannot do

• Send a payout to a different FaucetPay address than the one on the account. That is the rule that keeps stolen accounts from being emptied.
• Reverse a payout that FaucetPay has already delivered.

Replies are usually within a day or two. Include everything in the first message; it saves a round trip.